z2bet's Privacy Policy

1 Introduction & Scope of Application

z2bet is committed to providing a safe and enjoyable online gaming experience for users in Bangladesh. When you create an account on our platform, play games, or contact us, some personal information naturally comes to us. This privacy policy explains:

• What types of information we collect
• The purposes for which that information is used
• When and with whom information may be shared
• How securely your information is kept
• What rights you have regarding your information

This policy applies to all services, products, and websites of z2bet. By continuing to use our platform, you confirm that you have read and accepted the terms of this policy.

2 What Information We Collect

z2bet collects only the information necessary for the proper operation of the platform's services. We collect two types of information:

2.1 Information You Provide Directly

When you provide information yourself, such as:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Payment method details (required details for bKash, Nagad, Rocket, Upay or bank account)
• Documents submitted for identity verification
• Records of conversations with the support team

2.2 Automatically Collected Information

Information generated automatically while you use the platform:

• IP address and device type
• Browser type and version
• Login and logout times
• Gaming history and transaction details
• Cookies and session data (see details below)

3 Purposes of Using Information

z2bet uses your information only for the following legitimate purposes:

3.1 Account Management

Information is used to create, verify, and manage your account. This ensures that each account belongs to a real individual and that the same person does not hold multiple accounts.

3.2 Age Verification

Our platform is for users aged 21 and above only. By verifying your date of birth, we ensure that minors cannot access the platform.

3.3 Financial Transaction Processing

Payment-related information is used to securely process your deposit and withdrawal requests. We handle transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.4 Fraud Prevention & Security

Information is used to protect your account from unauthorised access and to detect suspicious activity.

3.5 Customer Service

When you contact our support team, your information is used to resolve your issue quickly and effectively.

3.6 Compliance with Legal Obligations

Information may be retained and used to comply with applicable laws, regulations, or directives from regulatory authorities.

4 Information Sharing & Disclosure

z2bet does not sell, rent, or provide your personal information to third parties for marketing purposes. However, information may be shared in certain limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing, technical support, and security services. These partners may only use the information for the contracted purpose.

4.2 Legal Obligations

Information may be disclosed as part of a court order, government investigation, or legal process. In such cases, we will provide only the information that is legally required.

4.3 Fraud Prevention

In cases of serious fraud or violation of the law, necessary information may be shared with the relevant authorities.

5 Data Security Measures

z2bet has implemented industry-standard technical and organisational measures to ensure the security of your information:

5.1 SSL Encryption

All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption technology. This means all information travelling between your browser and our servers remains encrypted.

5.2 Secure Data Storage

Your information is stored on secure servers. Passwords and sensitive data are always kept in hashed or encrypted form — they are never stored in plain readable form.

5.3 Access Control

Only authorised personnel have access to your information, and only to the information necessary for their work. All access is logged and reviewed regularly.

5.4 Regular Security Assessments

Regular security tests and assessments are conducted on our systems to identify potential vulnerabilities and resolve them promptly.

6 Cookies & Tracking Technologies

z2bet uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform, such as maintaining login sessions and ensuring security. Disabling them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference and display settings.

6.3 Analytics Cookies

Anonymous statistics are collected to understand how our platform is being used and to improve the quality of our services.

You can control or delete cookies through your browser settings. Keep in mind, however, that disabling certain cookies may prevent some features of the platform from working properly.

7 Data Retention Period

z2bet retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as legally required.

• Active Accounts: All relevant information is retained while your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Financial Records: Transaction information is retained for a specified period as required by law.
• Support Conversations: Retained for a limited period to improve customer service quality and for dispute resolution.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, a copy of your information will be provided to you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Maintaining accurate information is in our interest as well.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

In certain cases, you may object to the processing of your information. We will give such requests proper consideration.

To exercise these rights, please contact our support team.

9 Protection of Minors

z2bet strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from any minor.

If it comes to our attention that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

Parents or legal guardians who believe their child's information is held by us are encouraged to contact our support team.

10 Third-Party Links & Services

Our platform may sometimes contain references to third-party services. This privacy policy applies only to z2bet's own platform.

Third-party services, such as payment processors (bKash, Nagad, Rocket, Upay, etc.), follow their own privacy policies. z2bet is not responsible for the data practices of these parties. You should read the relevant service's own policy before completing a transaction.

11 Policy Changes & Updates

z2bet reserves the right to update this privacy policy as needs and circumstances change. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed
• For important changes, registered users will be notified by email or via a notice on the platform
• Continued use of the platform after an update will be taken as your acceptance of the new policy

We recommend checking this page regularly so you stay informed about the latest policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. Our dedicated support team is always ready to answer all your questions.

You can also visit our FAQ page for answers to common questions, or learn more about responsible gaming.